Shipping Policy

At JINBAOJEWELRY, we aim to provide reliable, efficient, and cost-effective international shipping for every order.

Please review the information below for details about shipping costs, processing times, delivery estimates, tracking, customs duties, and other important shipping information.

Free Shipping

Free shipping is available on orders over US$100.

Free shipping currently applies to eligible destinations in:

North America
Europe
Asia
Australia

For orders that do not qualify for free shipping, the applicable shipping cost will be displayed at checkout before payment.

Please note: Free shipping promotions may be changed or discontinued from time to time. The shipping terms displayed at checkout at the time of purchase will apply to your order.

Processing Time

Total delivery time = Processing Time + Shipping Time

Processing begins after your payment has been successfully confirmed.

Most orders require approximately 2–4 business days for processing before shipment.

Processing time may vary depending on:

Order quantity
Product availability
Order verification
Peak seasons or holidays

Once your order has been shipped, you will receive tracking information.

Please note that delivery estimates do not include possible delays caused by customs clearance, weekends, public holidays, weather conditions, or other circumstances outside our control.

Shipping Methods

We offer different shipping options depending on your destination, package weight, and delivery requirements.

Shipping Method	Estimated Shipping Time	Best For
DHL	4–6 business days	Faster delivery, especially to Europe and North America
YunExpress	7–10 business days	Economical international shipping

Available shipping methods may vary depending on the destination.

The actual shipping options and prices available for your order will be displayed at checkout.

Shipping Rates

Free Shipping

Orders over US$100 qualify for free shipping to eligible destinations.

YunExpress

For eligible destinations, YunExpress may be available at a flat shipping rate of approximately US$9.99 per package.

Other Shipping Methods

For DHL and other available shipping services, shipping costs are generally calculated based on:

Destination country or region
Package weight
Package dimensions
Selected shipping method

The final shipping cost will always be displayed at checkout before you complete your purchase.

This allows you to review the available shipping options and total cost before placing your order.

Duties, Taxes & Customs Fees

International shipments may be subject to customs duties, VAT, import taxes, brokerage fees, or other local charges depending on the destination country or region.

Unless otherwise stated during checkout, these charges are not included in the product price or shipping fee and are the responsibility of the recipient.

Customs policies vary by country.

We recommend checking your local customs and import regulations before placing an international order.

Please note that customs clearance may occasionally cause additional delivery delays.

Order Tracking

Once your order has been shipped, we will provide you with a tracking number.

You can use this tracking number to monitor the progress of your shipment through the applicable carrier's tracking system.

DHL

Tracking is available through the official DHL website.

YunExpress

YunExpress shipments can generally be tracked through YunExpress or international tracking services such as 17TRACK.

Tracking information may take a short period of time to become active after the package has been handed over to the carrier.

Shipping Restrictions

We ship internationally to many countries and regions.

However, shipping availability may occasionally be limited because of:

Local import regulations
Customs restrictions
Carrier service limitations
Remote delivery locations
Temporary international shipping restrictions

If shipping is unavailable to your location or you experience an issue during checkout, please contact our Customer Service team.

We will help you check the available shipping options for your destination.

Delivery Delays

The shipping times shown on our website are estimates rather than guaranteed delivery dates.

Delivery may occasionally be delayed because of circumstances outside our reasonable control, including:

Customs inspections
Public holidays
Peak shipping seasons
Severe weather
Carrier delays
Local delivery disruptions

If your tracking information has not been updated for an extended period, please contact us and we will assist you in checking the shipment status.

Shipping Support

If you have any questions about:

Shipping costs
Delivery times
Available shipping methods
Tracking information
Customs or import requirements

please contact our Customer Service team.

Email:
info@jinbaojewelry.com

You can also contact us through Live Chat or the Contact Form on our website.

Business Hours:
8:00 a.m. – 6:00 p.m.
Beijing Time (UTC+8)

We are happy to help you choose the most suitable shipping option for your order.