RETURN WINDOW
30 Days
Submit eligible return requests within 30 days of delivery.
HELP CENTER · AFTER-SALES
Returns & Refunds
If something isn't right with your order, here's how to get help and what to expect next.
CLEAR PROCESSQUALITY ISSUES REVIEWEDRETURN SUPPORTREFUND OPTIONS
DEFECTIVE / INCORRECT
Contact Us
Send your order number, SKU and photos for review.
NON-DEFECTIVE RETURN
Customer-Paid Shipping
Return shipping and related costs for non-defective products are the customer's responsibility.
RETURN CONDITION
Unused
Returned products must meet the applicable return conditions.
QUALITY OR FULFILMENT ISSUE
Defective or Incorrect Products
If you receive a defective product or the wrong item, contact us within 30 days of receiving the order.
Our team will review the information and explain the available resolution. Depending on the situation, a physical return may not always be required.
CHANGED YOUR MIND?
Non-Defective Returns
Non-defective products may be eligible for return when they meet the return requirements.
Return shipping and related costs for non-defective products are the customer's responsibility.
SIZE & VARIANT CHECK
Ordered the Wrong Size or Variant?
Please review the selected size, color and variant before completing your order. If the correct product and option selected during checkout were shipped, the request will normally be treated as a non-defective return.
Return shipping and related costs for non-defective products are the customer's responsibility.
HOW TO REQUEST A RETURN
Contact us before sending anything back.
- 01
Contact Us
Email info@jinbaojewelry.com with the subject “Return Request — Order Number + Product SKU”.
- 02
Send the Details
Provide your order number, SKU, reason and clear photos where relevant.
- 03
Wait for Review
Our team will review the request and provide the appropriate instructions.
- 04
Follow the Instructions
Do not send a return before receiving approval and return instructions from Jinbao. If a product must be returned, provide tracking information after dispatch.
WHAT HAPPENS NEXT
Refunds
Once an eligible return or claim is approved, the refund is processed according to the agreed resolution. Refunds to the original payment method are normally processed within approximately 3–5 business days after approval. Your bank, card issuer or payment provider may require additional time before the funds appear in your account.
Replacement Instead of Refund
If you would prefer a replacement, tell our support team when submitting your request. Replacement availability depends on current inventory and the circumstances of the order.
Custom & OEM Orders
Custom and OEM orders are reviewed individually because they are produced according to specific project requirements. If there is a quality, production or shipment issue, contact your Jinbao representative with the order information and photos for review.
NEED HELP WITH AN ORDER?
Let our team review it.
Send your order number and product SKU so our team can review the issue.