PROCESSING
2–4 business days
Typical preparation time for ready-stock orders after payment confirmation.
HELP CENTER · SHIPPING
Shipping & Delivery
Clear information about order processing, shipping, tracking and international delivery.
READY-STOCK SHIPPINGTRACKING AVAILABLEINTERNATIONAL DELIVERYSHIPPING SUPPORT
FREE SHIPPING
US$100+
Eligible orders may qualify depending on destination.
TRACKING
After Dispatch
Tracking information becomes available once the parcel has been shipped.
DESTINATIONS
International
Available delivery methods depend on destination and checkout availability.
HOW YOUR ORDER SHIPS
From checkout to delivery.
Ready-stock orders move through five clear stages. Custom projects include a separate production stage before shipping.
- 01
Order Confirmed
Your order enters processing after payment has been successfully confirmed.
- 02
Order Prepared
Ready-stock products are checked and prepared for shipment.
- 03
Package Dispatched
Your parcel is handed to the available shipping service selected for the order.
- 04
Tracking Available
Tracking information becomes available after dispatch.
- 05
Delivered
The destination carrier completes final delivery to your shipping address.
SHIPPING COSTS
Shipping Costs
Shipping costs depend on the delivery destination, order size and available shipping service.
Your final shipping charge and available options are shown during checkout before payment.
DELIVERY TIME
Estimated Delivery Time
Delivery time depends on the destination, shipping method, customs clearance and local carrier conditions.
Ready-stock processing is normally approximately 2–4 business days after payment confirmation. Shipping time varies by route and carrier.
01Processing Time+02Shipping Time
Delivery estimates do not include unexpected customs delays, carrier disruptions, public holidays or other circumstances outside our control.
TRACKING YOUR ORDER
Track Your Order
Once your package has been dispatched, tracking information becomes available. Tracking events may take some time to appear after the package is first handed to the carrier.
CUSTOMS
Customs, Duties & Taxes
Import rules, duties and taxes vary by destination. Charges collected during checkout are shown as part of the order. Otherwise, local customs authorities or the carrier may request payment when applicable.
CUSTOM PROJECTS
Custom & OEM Shipping
Custom and OEM orders require production before shipping. Production time depends on design, quantity and customization requirements and is separate from ready-stock shipping time.
Your Jinbao contact will confirm the expected production and shipping schedule for the project.
IF SOMETHING CHANGES
Delays, damage or missing items.
Tracking has stopped updating
International tracking may pause during carrier transfers or customs processing. Contact us if there is no meaningful update for an extended period.
Package arrived damaged
Take clear photos of the outer packaging and affected products and contact us as soon as possible.
Something is missing
Send us your order number together with the SKU and quantity you believe is missing.
NEED SHIPPING HELP?
We can help review the next step.
Have your order number ready when you contact our team.